To access and renew your IP address, you’ll need to open a command prompt. You can try first manually by typing these commands If your ticket is escalated to Tier 2 it may take even longer to get another response, but those people actually work for Rockstar and are the most able to help you out with more complex issues, but it's much slower since there are less of them.It could be a few days to get the first response when it's busy and another day between each response. During DLC releases the support system can become swamped with tickets and they will be dealt with in the order they're received. I know that's not easy when you're stuck, lost money or items, or can't play the game. Anyone who has worked in retail knows how much it sucks to have people mad at you when you did nothing to cause the issue and you're only trying to help. Remember, the support people have NOTHING to do with the problem or the gameplay.It's understandable since it would be easy to scam them otherwise. Without that the pics or videos are worthless. Any screenshots or videos need to show your characters name.I know it's not always possible to have those depending on the specific issue, but if you have them then use them. Screenshots and videos go a long way in helping them understand the issue(s) you're having.If you don't get the help you need on the first contact, reply and try to explain it as clearly as possible. Getting angry and cursing in the ticket will get you nowhere, and could lead to you being banned from seeking support in the future. They outsource the first tier of support and those people generally do not play the game and use canned responses to certain keywords. The first contact is not always very helpful.However, in that time I was able to get a peek behind the scenes and the list below will give you the best chance to get your issue resolved. Things there have changed quite a bit which is why I don't go there much anymore, plus the staff I knew have long moved on. Contact Worth Readingįor many years before I started to moderate here I participated on the official Rockstar Support forum and had a chance to speak with some of the support staff over there. ![]() 1) Relevant, Reposted, Repetitive, Stolen Content, or Solicitation 2) Be Respectful 3) Descriptive Titles, Use the Appropriate Flair 4) Low Effort Submissions 5) No Discussion of Cheating or Glitches 6) Heist/Crew Recruitment And Looking For Players/Crews 7) Disallowed YouTube/Video Content 8) Question Posts And The FAQ Weekly Question Thread 9) Screen Capturing 10) Moderator Discretion The moderators of /r/gtaonline reserve the right to remove any post or comment at our own discretion or if they break the rules. Please read the full rules before you post. Join the r/GTAOnline Official Discord server! Check if your question is already answered Grand Theft Auto Online will continually expand and evolve over time with a constant stream of new content, creating the first ever persistent and dynamic GTA game world. Grand Theft Auto Online is a dynamic and persistent open world for up to 30 players that begins by sharing content and mechanics with Grand Theft Auto V, but continues to expand and evolve with content created by Rockstar and other players.
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